PERANAN SISTEM INFORMASI PERSEDIAAN TERHADAP PERSEPSI KEMUDAHAN PENGGUNAAN, KEGUNAAN YANG DIRASAKAN, DAN KEPUASAN PENGUNJUNG TOKO BUKU

Rahayu Mardikaningsih; Didit  Darmawan

doi:10.36352/raj.v1i1.135

Rahayu Mardikaningsih Universitas Mayjen Sungkono
Didit Darmawan Universitas Mayjen Sungkono

DOI: https://doi.org/10.36352/raj.v1i1.135

Keywords: sistem informasi persediaan, persepsi kemudahan penggunaan, kegunaan yang dirasakan, kepuasan pengunjung

Abstract

Studi ini bertujuan untuk menganalisis pengaruh sistem informasi persediaan terhadap persepsi kemudahan penggunaan, kegunaan yang dirasakan dan kepuasan pengunjung toko buku. Populasi pada penelitian ini adalah pengunjung toko buku yang ada di Kota Surabaya. Sampel diambil sebanyak 100 responden dengan teknik pengambilan sampel dengan pendekatan accidental sampling, yaitu penentuan sampel diambil jika dianggap tepat oleh peneliti. Analisis data yang digunakan yaitu analisis deskriptif dan regresi linier sederhana. Hasil penelitian ini bahwa secara langsung sistem informasi persediaan berpengaruh signifikan terhadap persepsi kemudahan penggunaan; dan sistem informasi persediaan berpengaruh signifikan terhadap kegunaan yang dirasakan serta sistem informasi persediaan berpengaruh signifikan terhadap kepuasan pengunjung.

Downloads

Download data is not yet available.

References

Adams, D. A., R.R Nelson., & P.A. Todd. (1992). Perceived Usefulness, Ease of Use, and Usage of Information Technology: A Replication. MIS Quarterly, 16 (2): 227-247.

Adeyemi, I. O., & A. O Issa. (2020). Integrating Information System Success Model (ISSM) And Technology Acceptance Model (TAM): Proposing Students’ Satisfaction with University Web Portal Model. Record and Library Journal, 6 (1): 69-79.

Martha, E. (2021). Hubungan Partisipasi Masyarakat terhadap Aktivitas Bank Sampah. Public Health and Safety International Journal, 1(02), 16-26.

Situmorang, S. U., Gulo, O. T., & Wandi, S. (2021). Effective Learning Models Used During the Covid-19 Pandemic. Technical and Vocational Education International Journal (TAVEIJ), 1(2), 1-5.

Alrabei, A. M. Abdallah. (2014). The Impact of Accounting Information System on the Islamic Banks of Jordan: An Empirical Study. European Scientific Journal,10 (4): 1857-7881.

Auraningtyas, S. (2012). Pengaruh Computer Self Efficacy, Persepsi Manfaat dan Persepsi Kemudahan Penggunaan Terhadap Kepuasan Penggunaan Sistem Informasi Akuntansi: Studi Kasus pada Karyawan Bagian Keuangan RSUP Dr. Soeradji Tirtonegoro Klaten. Fakultas Ekonomi, Universitas Negeri Yogyakarta.

Chin, W. Wynne., & Peter. T. A. (1995). On the use Usefullness, Ease of Use of Structural Equation Modeling in MIS Research: A Note of Caution. Management Information System Quarterly, 21 (3): 237-246.

Cooper, D. R. & Schlinder. P. S. (2014). Business Research Methodes. North America. Mc Gravv-Hill International.

Dastgir, M., & A. S. Mortezaie. (2012). Factors Affecting the End-User Computing Satisfaction. Business Intelligence Journal, 5 (2): 292-298.

Davis, F. (1989). Perceived Usefulness, Perceived Ease of Use and User Acceptance of Information Technology. Management Information Sistem Quarterly, 21 (3): 319-339.

DeLone, W. H., & Mclean. E. R. (1992). Information System Success: The Quest for the Dependent Variable. Information System Research, 3 (1); 60-95.

Darmawan, D. (2004). Pemasaran Internet dan Penerapannya, Jurnal Bisnis, Ekonomi dan Sosial, Vol.4 No.2 Januari, 52-73.

Darmawan, D. (2005). Pengetahuan Dasar Komputer (Penerapan Pada Manajemen dan Bisnis), Metromedia Mandiri Pustaka, Surabaya.

Darmawan, D. (2008). Internet Marketing: Menggeser Pemasaran Konvensional. Jurnal Akuntansi, Manajemen Bisnis dan Sektor Publik, Vol. 4 No.2: 128-148.

Darmawan, D. (2012). Manajemen Informasi. Surabaya. Metromedia.

Darmawan, D. (2019). Kualitas Produk, Kesadaran Merek dan Harga serta Pengaruhnya terhadap Kepuasan Pelanggan. Jurnal Administrasi Bisnis, 8 (2): 75-88.

Darmawan, D. & S. Arifin. (2020). Studi Tentang Persepsi Nilai, Kepuasan dan Retensi Pelanggan Kapal Penyeberangan Ujung-Kamal. Jurnal Baruna Horizon, 3 (1): 198-209.

Darmawan, D. (2021). Pencapaian Kepuasan dan Loyalitas Pelanggan melalui Strategi Pemasaran Berdasarkan Pengalaman (Studi Kasus Pelanggan Rumah Makan Ayam Bakar Wong Solo di Mojokerto). Jurnal Manajemen Bisnis dan Kewirausahaan, 1 (1): 1-13.

Darmawan, D. (2021). Understanding Impulsive Buying Behavior in Marketplace. Journal of Social Science Studies, 1(1): 11-18.

Davis, F. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. Management of Information Science Quarterly, 13 (3): 319-340.

Davis, F. D., R. P. Bagozzi., & P. R. Warshaw. (1989). User acceptance of computer technology: A comparison of two theoretical models. Management Science, 35 (8): 982-1002.

Dong, X., Y. Chang., Y. Wang., & J. Yan. (2017). Understanding usage of Internet of Things (IOT) systems in China: Cognitive experience and affect experience as moderator. Information Technology & People, 30 (1): 117-138.

Falk, H. (2003). Electronic campuses. The Electronic Library, 21 (1): 63-66.

Hadnyanawati, H. (2005). Sistem Informasi Persediaan Bahan Habis Pakai Untuk Pengendalian Bahan Praktikum Fakultas Kedokteran Gigi Universitas Jember. Tesis. Universitas Diponegoro, Semarang.

Hendarti, H., K. D. Yanti., Megawati., & Henny. (2007). Audit Sistem Informasi Persediaan. Seminar Nasional Aplikasi Teknologi Informasi 2007 (SNATI 2007). Yogyakarta, 16 Juni 2007. 29-34.

Hirschheim, R., A. Heinzl., & J. Dibbern. (2020). Information Systems Outsourcing: The Era of Digital Transformation. Switzerland. Springer International Publishing.

Indriantoro, N. (1996). Sistem informasi Strategik: Dampak Teknologi Informasi terhadap organisasi dan keunggulan kompetitif. Jurnal KOMPAK, 9: 12-27.

Ives, B., M. H Olson., & J.J. Baroudi. (1983). The Measurement of User Information Satisfaction. Communcations of the ACM, 26 (10): 785-793.

Jones, A. B., & G. S. Hubona. (2006). The Mediation of External Variables in the Technology Acceptance Model. Information & Management, 43: 706–717.

Kadir, A & Triwahyuni, T. C. (2003). Pengenalan Teknologi Informasi. Yogyakarta. Andi Offset.

Kostas, S., C. Wickman., & R. Söderberg. (2020). Perceived quality of products: a framework and attributes ranking method. Journal of Engineering Design, 31 (1): 37-67.

Kucukusta, D., R. Law., A. Besbes., & P. Legohérel. (2015). Re-examining perceived usefulness and ease of use in online booking: The case of Hong Kong online users. International Journal of Contemporary Hospitality Management, 27 (2): 185-198.

Leitão, L., S. Amaro., C. Henriques., & P. Fonseca. (2018). Do consumers judge a book by its cover? A study of the factors that influence the purchasing of books. Journal of Retailing and Consumer Services, 42 (May): 88-97.

Livari, J. (2005). An Empirical Test of the DeLone and McLean Model of Information System Success. ACM SIGMIS Database, 36 (2): 8-27.

Melone. N. P. (1990). A Theoretical Assessment of the User Satisfaction Construct in Information System Research. Management Science, 36 (1): 76-91.

McKiney, V., K. Yoon., & F. Zahedi. (2002). The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach. Information System Research, 13 (3): 296-315.

Miyamoto, M., S. Kudo., & K. Lizuka. (2012). Measuring ERP Success: Integrated Model of User Satisfaction and Technology Acceptance; An Empirical Study in Japan. Journal of Management Information System, 15: 172–185.

Nasution, F. N. (2004). Penggunaan Teknologi Informasi Berdasarkan Aspek Perilaku (Behavioral Aspect). Skripsi. Fakultas Ekonomi Universitas Sumatera Utara, Medan.

Ohk, K., S. B. Park., & J. W. Hong. (2015). The Influence of Perceived Usefulness, Perceived Ease of Use, Interactivity, and Ease of Navigation on Satisfaction in Mobile Application. Advanced Science and Technology Letters, 84: 88–92.

Ozturk, A.B. (2016). Customer acceptance of cashless payment systems in the hospitality industry. International Journal of Contemporary Hospitality Management, 28 (4): 801-817.

Parsons, E., P. Maclaran., & A. Chatzidakis. (2018). Contemporary Issue in Marketing and Consumer Behaviour, 2nd Edition, Routledge, New York.

Pikkarainen, Tero., K. Pikkarainen., H. Karjaluoto., & S. Pahnila. (2004). Consumer acceptance of online banking: an extension of the technology acceptance model. Internet Research, 14 (3): 224-235.

Rai, A., S. S. Lang., & R. B. Welker. (2002). Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis. Information System Research, 13 (1): 29-34.

Rao, S., & I. Troshani. (2017). A Conceptual Framevvork and Propositions for the Acceptance of Mobile Service. Journal of theoretical and Applied Electronic Commerce, 3 (3): 1-21.

Ratna Sari. (2009). Pengaruh Efektivitas Penggunaan dan Kepercayaan terhadap Teknologi Sistem Informasi Akuntansi terhadap Kinerja Individual pada Pasar Swalayan di Kota Denpasar. Jurnal Ilmiah Akuntansi dan Bisnis, 4 (1).

Rainer, R. K., & C. G. Cegielski. (2013). Introduction to Information Systems. New Jersey. John Wiley.

Santoso, B. (2010). Pengaruh Perceived Usefulness, Perceived Ease of Use, dan Perceived Enjoyment terhadap Penerimaan Teknologi Informasi studi empiris di Kabupaten Sragen. Tesis. Fakultas Ekonomi, Universitas Sebelas Maret, Surakarta.

Sekaran, U. (2014). Metodologi Penelitian untuk Bisnis (Research Methods for Business). Buku 1 Edisi 4. Jakarta. Salemba Empat.

Stocchi, L., N. Michaelidou., & M. Micevski. (2019). Drivers and outcomes of branded mobile app usage intention. Journal of Product & Brand Management, 28 (1): 28-49.

Suharno., E. S. Astuti., K. Raharjo., & Kertahadi. (2014). The Effect of Computer Self-Efficacy Toward System Quality, Information Quality, Service Quality, Usage, User Satisfaction, and Individual Impact (A Study on University Students Using the E-Learning System at Kopertis III Jakarta). Journal of Information Engineering and Applications, 4 (4): 31-40.

Tavana, M. (2017). Enterprise Information Systems and the Digitalization of Business Functions. Hershey. IGI Global.

Wilson, N. (2019). The Impact of Perceived Usefulness and Perceived Ease-of-Use toward Repurchase Intention in the Indonesian E-Commerce Industry. Jurnal Manajemen Indonesia, 19 (3): 241-249.

Yoganandan, G. & G. Prabhukumar. (2015). Consumer Buying Behavior towards Books in Erode City. 2015. International Journal of Research (IJR), 2 (1): 609-614.

Young, S. (2008). Beyond the Flickering Screen: Re-situating e-books. M/C Journal, 11(4).