PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT TERHADAP KINERJA KARYAWAN DI SHOP AND DRIVE

Syafaat Auladi Auladi; Elsa Rizki Damaiyanti; Tuwandi Juniarto; Nadia Eka Damayanti

doi:10.36352/jlis.v2i2.1111

Syafaat Auladi Auladi Universitas Muhammadiyah Palembang
Elsa Rizki Damaiyanti Universitas Muhammadiyah Palembang
Tuwandi Juniarto Universitas Muhammadiyah Palembang
Nadia Eka Damayanti Universitas Muhammadiyah Palembang

DOI: https://doi.org/10.36352/jlis.v2i2.1111

Keywords: Total Quality Management, Employee Performance, Shop and Drive

Abstract

This study explores the impact of Total Quality Management (TQM), a management approach focused on continuous quality improvement involving all organizational components, on employee performance at Shop and Drive, an automotive service provider. In a highly competitive business environment, enhancing human resource quality is essential to maintain excellent service delivery. The research employs multiple linear regression analysis using data collected from Shop and Drive employees. The findings reveal that while the influence of TQM on performance is not entirely statistically significant, its consistent implementation contributes positively to work efficiency, customer satisfaction, and the company’s competitiveness. These insights offer valuable input for management in formulating sustainable service quality improvement strategies.

Downloads

Download data is not yet available.

References

Haris, T., & Tanpubolon, F. (2022). Pengaruh Penerapan Total Quality Management Terhadap Kinerja Operasi Pengrajin Mebel Di Kabupaten Konawe. Sibatik Journal, 355-362.

immanuel et al. (2019). Pengaruh Disiplin Dan Komunikasi Terhadap Kinerja Karyawan Di Pt Pln (Unit Induk Pembangunan Sumatera Bagian Utara). Jurnal Manajemen, 35-44.

Janna, N. M. (2021). Konsep Uji Validitas dan Reliabilitas dengan menggunakan SPSS. ikip siliwangi.

Munir, M. (2023). HUBUNGAN ANTARA KEADILAN ORGANISASI, PROFESIONALISME DAN KEPUASAN KERJA KARYAWAN. Jurnal Baruna Horizon, Vol. 6, No. 1, 39-48. doi:https://doi.org/10.52310/jbhorizon.v6i1.96

Perdana Putera, S. A. (2015). Development and Evaluation of Solar-Powered Instrument for Hydroponic System in Limapuluh Kota, Indonesia. International Journal on Advanced Science, Engineering and Information Technology, 284-288.

Pratama. (2020). Pengaruh Kepribadian Locus Of Control Dan Total Quality Management Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening Pada Pt. Incasi Raya Padang. Sarjana thesis.

Ranto, & Dwi, W. P. (2024). Strategi Peningkatan Kinerja Karyawan sebagai Upaya Peningkatan Kinerja Organisasi: Systematic Literature Review. Jurnal E-Bis: Ekonomi-Bisnis, 1-12.

Ridwan, M., & Sandy, H. E. (2019). Pengaruh Interaksi Antara Total Quality Management Dengan Sistem Penghargaan, Komitmen Organisasi Dan Sistem Pengukuran Kinerja Terhadap Kinerja Manajerial (Studi Empiris Pada Perusahaan Otomotif Dan Komponen Di Kota Jambi). Jurnal Manajemen Terapan dan Keuangan, 13-28.

Waldan, R. (2020). Total Quality Management dalam perspektif islam. Journal of International Conference On Religion, 259.

Wiliandari, Y. (2019). Kepuasan Kerja Karyawan. Jurnal Jurusan Pendidikan IPS Ekonomi, 81-95.

Yulianti, E. (2020). Pengembangan Sumber Daya Manusia Berbasis Total Quality Management di SMK Muhammadiyah Prambanan. Jurnal managemen pendidikan islam, 24-35.

Yuniawati et al. (2023). Analisis Pengaruh Total Quality Management terhadap Motivasi Kerja dan Kinerja Karyawan: Literature Review. Management Studies and Entrepreneurship Journal, 3192-3197.